Frequently Asked Questions (FAQ)

Welcome to our Frequently Asked Questions (FAQ) section! Here, we’ve compiled answers to the most common questions we receive about our services, pricing, booking process, and more. Whether you’re curious about what’s included in our cleaning services, need details on how to schedule an appointment, or have specific queries about our policies, you’ll find the information you need right here. If you don’t see your question listed, feel free to reach out to us directly—we’re always happy to assist and provide any additional information you might need!

How can I contact Scrubd?

You can reach us via live Chat, Facebook, WhatsApp, mobile, or email. Visit our Contact page for more details and direct links.
What services does Scrubd offer?

Scrubd provides a wide range of cleaning services, including Regular Cleaning, Deep Cleaning, Move-In/Move-Out Cleaning, and specialised Premium Add-Ons like oven and fridge cleaning. We also offer Decluttering & Organization and Wheelie Bin Cleaning services.
Where do you provide cleaning services?

We offer our cleaning services in Mullingar and the surrounding areas. If you’re unsure whether we cover your location, feel free to contact us for more information.
What is a deep clean, and how does it differ from regular cleaning?

A Deep Clean is a more intensive service that tackles hidden dirt and grime. It includes a thorough clean of all surfaces, including baseboards, behind appliances, and inside cabinets, which is not covered in our Regular Cleaning service.
What are the Premium Add-Ons and how can I add them to my service?

Premium Add-Ons include services such as cleaning inside windows, ovens, fridges, and kitchen cabinets. You can select these additional services when booking your cleaning appointment or add them to your existing service by contacting us.
What is included in a regular cleaning?

Our Regular Cleaning service includes dusting, vacuuming, mopping, and general tidying of common areas, kitchens, bathrooms, and bedrooms to maintain a clean and comfortable environment.
What is included in the Move-In/Move-Out cleaning service?

The Move-In/Move-Out Cleaning includes a comprehensive clean of all areas, plus Premium Add-Ons like interior fridge, oven cleaning, and kitchen cabinet cleaning, ensuring your space is immaculate for new occupants or ready for you to settle in. You can also enhance your cleaning experience with our additional premium add-ons, including washing machine and dishwasher cleaning, wardrobe and bathroom cabinet cleaning, internal wall washing, and even inside the microwave. Let us take care of every detail for a fresh start in your new home!
How do I book a cleaning service?

Booking a cleaning service is straightforward! Choose your service type on our website and complete your payment online. Once your booking is confirmed, our friendly team at Scrubd will contact you within hours to finalise the details and arrange a convenient date and time for your cleaning.
What are your available time slots for cleaning?

We offer flexible scheduling options to accommodate your needs. Time slots vary based on availability, so please contact us to arrange a time that works best for you.
Can I reschedule or cancel my cleaning appointment?

Yes, you can reschedule or cancel your appointment. We request that you provide at least 24 hours’ notice to avoid cancellation fees and to help us accommodate other clients.
What payment methods do you accept?

We accept various payment methods, including credit/debit cards, bank transfers, and mobile payments. For more details on payment options, please contact us.
Are there any additional fees or charges?

Additional fees may apply for Premium Add-Ons, special requests, or for properties requiring extra time due to excessive dirt or clutter. Any additional costs will be discussed and agreed upon before the service begins.
How much does a cleaning service cost?

The price for our cleaning services is clearly listed on our website based on the type of service and size of the property. What you see is what you pay—there are no hidden fees. If you need more information or have any specific requirements, just let us know!
Do I need to be present during the cleaning?

It’s not necessary for you to be present during the cleaning. You can provide access instructions or arrange for a key exchange if you prefer.
What should I expect during and after the cleaning service?

Our professional cleaners will arrive on time and complete the service as scheduled. After the cleaning, you can expect a thorough and spotless home. We also offer a satisfaction guarantee, so please let us know if you have any concerns.
How should I prepare my home before a cleaning service?

Please remove any valuable or fragile items and ensure there is access to all areas to be cleaned. For specific instructions, refer to our pre-cleaning checklist (below) or contact us for guidance. Pre-Cleaning Checklist To help us provide the best possible cleaning service, please follow this checklist before our team arrives: Remove Valuables and Fragile Items Secure or remove any valuable or fragile items from the cleaning areas to avoid accidents. Clear the Clutter Pick up personal items such as toys, clothing, and other miscellaneous items from surfaces and floors. Provide Access Ensure we have access to all rooms and areas to be cleaned. If you’ll be away, arrange for key exchange or provide access instructions. Dishwasher and Sink Empty the dishwasher and sink to make room for cleaning around these areas. Pets If you have pets, please ensure they are secured or in a safe area during the cleaning to avoid any distractions or safety issues. Special Instructions Leave any special instructions or requests in a visible location or inform us ahead of time. This includes any areas or items you would like us to focus on. Check Utilities Ensure that utilities such as water and electricity are available for our use during the cleaning. Parking and Access Provide information about parking arrangements and access to your property if applicable. Security and Alarm Systems If your property has a security system or alarm, please provide us with any necessary codes or instructions for access. Contact Information Make sure we have your up-to-date contact information in case we need to reach you for any reason during the cleaning.
What cleaning products and equipment do you use?

We use high-quality, effective cleaning products and equipment to ensure a thorough clean. We also offer eco-friendly and non-toxic options for families with allergies or pets.
What measures do you take to ensure the safety and security of my home?

Our team is fully vetted and trained to respect your home. We follow strict safety protocols, including secure handling of keys and personal information.
Are your cleaning products eco-friendly or safe for pets and children?

Yes, we offer eco-friendly and non-toxic cleaning products upon request. Just let us know your preferences, and we’ll accommodate them.
Can I request specific cleaning tasks or areas of focus?

Absolutely! You can specify any particular cleaning tasks or areas you’d like us to focus on when booking your service or by contacting us directly.
How do I add special requests to my service?

You can add special requests during the booking process or by contacting us prior to your appointment. We’ll ensure your specific needs are addressed.
Do you offer one-time or custom cleaning services?

Yes, we provide both one-time and custom cleaning services tailored to your specific needs. Let us know your requirements, and we’ll create a service plan just for you.
What should I do if I’m not satisfied with the cleaning?

If you’re not satisfied with the cleaning, please contact us within 24 hours of the service. We’ll address any issues promptly and work to resolve them to your satisfaction.
How can I provide feedback on my cleaning service?

We welcome your feedback! You can provide comments through our website’s feedback form, via email, or by calling us directly. Your input helps us improve our services.

Billing & Pricing

Discover the Perfect Package for Your Budget

Payments Accepted

At Scrubd, we strive to make the payment process as convenient as possible. We accept a variety of payment methods to suit your needs, including: Credit/Debit Cards, Bank Transfers and Mobile Payments

For any specific payment-related questions or assistance, please don't hesitate to contact us. We’re here to ensure your experience with Scrubd is smooth and hassle-free!

Cancellation Policy

At Scrubd, we understand that plans can change. If you need to cancel or reschedule your cleaning appointment, please provide us with at least 24 hours' notice. Cancellations made less than 24 hours before the scheduled service may incur a cancellation fee. For any changes or cancellations, contact us as soon as possible to avoid any charges and to help us accommodate other clients. Thank you for your understanding!

Satisfaction Guarantee

At Scrubd, our motto is: "If you’re not happy, we’re not done!" We guarantee you’ll love our cleaning, or we’ll clean it again—no extra charge, no extra fuss. We’re like that friend who insists on doing the dishes because they just have to get it right. So, if you’re not thrilled with our work, let us know, and we’ll swoop back in with our cleaning capes to make things sparkle. Satisfaction isn’t just a promise; it’s our passion!